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"iAM Smart" system maintenance is scheduled from 2 February 2024 (Friday) 11:00 p.m. to 3 February 2024 (Saturday) 7:00 a.m. During the period, "iAM Smart" related services would be suspended. We apologise for any inconvenience caused.

System Maintenance Period :
from 20:00 to 00:00 on 29/12/2023. Online services will be continued.
Services Hours: Mon – Sun 24hours
System Maintenance Period :
from 07:00 to 10:00 on 11/6/2023. Online services will be suspended.
iAM Smart Maintenance Period :
1. from 13:00 to 17:00 on 20/11/2022.All “iAM Smart” services will be suspended during the mentioned period.
Warning: Only authorized users are allowed to access Public Housing e-Plan!

General Enquiry: 3162-0406
(Monday - Friday, 9:00 to 17:00, except Public Holiday)


If the HePlan logo is still visible, try pressing Ctrl + F5 to refresh and display the new logo. If the issue persists, please contact our system support at 2813 0378 / IT Helpdesk at 2624 6626.


System Maintenance Period: from 07:30 on 8/3/2026 to 23:59 on 8/3/2026. This website is temporarily unavailable.
The Public Housing Electronic Plan Submission System (Public Housing e-Plan) will be upgraded and the Centralised Processing System (CPS) will be launched. The rollout date is scheduled on 20 March 2026 (Friday). This enhancement will enable Case Officers of Independent Checking Unit (ICU) to make referrals of Alteration and Addition (A&A) submissions received via Public Housing e-Plan to relevant government departments / organisations for comments via the CPS of Public Housing e-Plan, replacing the existing practice of making the referrals in hard copy. The presentation slides showing the new features and new user interfaces in ESS upon the rollout of CPS could be downloaded at here.

To facilitate the CPS deployment, the services of Public Housing e-Plan will be temporarily suspended from 6:00 p.m. on 19 March 2026 (Thursday) to 8:00 a.m. on 20 March 2026 (Friday).